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Chesapeake Staffing Issues

Hi, I'm SAMUEL T.

Why bother to have an appointment time if you are going to take an hour to draw simple labs. The technicians handling the labs were great but they were overwhelmed by having so many more patients then they could handle. You have 5 doctors and their equivalent of patients coming in for labs you need more than 2 people handling the labs for all of those patients. I have been to UVA, Sentara and most recently MD Anderson and I don’t believe under the worst of conditions did I wait an hour for labs. Please get more staff to help or don’t bother giving out appointment times. The worst part was hearing your front desk who also seemed to be overwhelmed having people come up only to be told to sit down and then call them back up 10 minutes later for checking in. Hearing them say to patients they will be with you in a couple of minutes, that made me laugh out loud. Please be transparent with patients and say we are behind and I understand the is frustrating, I would be to. It will be at least 30 minutes or longer before we are able to have you to the back for what ever you are here for. Thanks.

  • Post #1
  • Mon May 3, 2021
Hi, I'm Kimberly A G.

Very understandable!

  • Post #2
  • Tue May 4, 2021

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